Client Experiences
Organisations who've worked with Cortexia share their perspectives on our consulting approach and the outcomes of their AI implementation projects.
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Feedback from organisations across research, finance, and regulatory sectors.
Lina Koh
Research Director
Singapore
The knowledge graph they designed has transformed how our team navigates research literature. Rather than implementing a generic solution, they spent time understanding our specific domain before proposing the technical approach. The documentation they provided means we can maintain and expand the system ourselves.
23 January 2026
Ahmad Tan
Operations Manager
Singapore
What stood out was their willingness to identify processes where automation wouldn't add value. They helped us focus resources on the three workflows where intelligent automation genuinely made sense, rather than trying to automate everything. The ROI framework they developed has been useful for evaluating future projects as well.
17 January 2026
Sarah Chen
Compliance Officer
Singapore
The impact assessment service helped us identify considerations we hadn't thought about regarding our proposed AI system. The balanced approach — acknowledging both benefits and risks — gave our leadership the information they needed to make an informed decision. We appreciated the transparency about limitations alongside the opportunities.
9 January 2026
Raj Narayanan
IT Director
Singapore
Their collaborative approach meant my team developed genuine understanding of the knowledge graph system rather than treating it as a black box. The documentation was comprehensive enough that we've been able to extend the functionality ourselves since the engagement concluded, which was exactly what we needed for long-term sustainability.
28 December 2025
Michelle Goh
Finance Manager
Singapore
The automation consulting engagement saved us from making what would have been a costly mistake. They identified that our proposed automation would require significantly more maintenance than we'd anticipated. The alternative approach they suggested delivered similar benefits with much lower ongoing costs, which our CFO particularly appreciated.
19 December 2025
David Lim
Product Manager
Singapore
Their impact assessment provided the structured framework we needed to evaluate our AI proposal against multiple criteria. The mitigation recommendations for the risks they identified were practical and actionable. Most importantly, the assessment helped us have more informed conversations with stakeholders about what we were actually proposing to implement.
11 December 2025
Implementation Case Studies
Detailed accounts of how organisations have applied our consulting services.
Challenge
A research institute managing tens of thousands of academic papers struggled with literature navigation. Traditional search returned too many irrelevant results, while maintaining manual organisation systems consumed significant researcher time.
Solution
Knowledge graph construction service spanning fourteen weeks. Domain experts collaborated with our team to design an ontology capturing relationships between concepts, authors, and methodologies specific to their research area. The resulting system enabled contextual search and relationship discovery.
Outcome
Literature review time reduced by approximately 40% according to researcher feedback. The graph database now contains over 30,000 papers with 150,000 relationships. Research team maintains and extends the system independently using provided documentation.
"The knowledge graph has become central to how our team discovers connections between different research streams. Cortexia's willingness to invest time understanding our domain meant the ontology actually reflects how we think about the field."
— Research Director, Environmental Science Institute
Challenge
A financial services firm wanted to automate client onboarding workflows but wasn't certain which processes would benefit most from intelligent automation versus simple digitisation. Previous vendors had proposed comprehensive automation without understanding existing systems.
Solution
Six-week automation consulting engagement including workflow mapping across three departments. Analysis identified four viable automation opportunities, of which two provided sufficient ROI to justify implementation given maintenance requirements. Delivered detailed blueprints for prioritised opportunities.
Outcome
Client implemented automation for document verification and compliance checking, reducing processing time from three days to four hours. Avoided investing in two automation projects that analysis revealed would require ongoing technical support beyond team capabilities.
"Cortexia helped us avoid what could have been an expensive mistake. The two automation projects we didn't pursue would have required expertise we don't have in-house. The ROI framework they developed has proven valuable for evaluating other technology proposals."
— Operations Director, Financial Services
Challenge
A regulatory body considering AI-assisted decision support needed comprehensive assessment of potential implications before proceeding. Internal stakeholders had differing views on appropriate use of AI in regulatory contexts, requiring structured evaluation framework.
Solution
Three-week impact assessment examining accuracy requirements, fairness considerations, privacy implications, workforce effects, and regulatory compliance dimensions. Analysis included stakeholder interviews across affected groups and review of comparable implementations in other jurisdictions.
Outcome
Assessment identified specific contexts where AI assistance would be appropriate and areas requiring human review. Mitigation recommendations addressed privacy concerns. The structured framework enabled leadership to make informed decision about limited implementation with appropriate safeguards.
"The balanced approach — acknowledging both opportunities and genuine risks — gave us the foundation for productive conversations with stakeholders. The assessment helped us move beyond abstract debates about AI to specific discussions about appropriate implementation boundaries."
— Senior Policy Analyst, Regulatory Authority
Client Satisfaction Metrics
Aggregate feedback from organisations we've worked with since early 2024.
Average Client Rating
Would Recommend to Similar Organisations
Organisations Served Across Sectors
Projects Delivered Within Timeline
Contact Information
Get in Touch
Phone
+65 6453 7192Office Location
Address
12 Marina Boulevard, #17-01
Marina Bay Financial Centre
Singapore 018982
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
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